# Frequently Asked Questions Is Bit Bank a total Privacy Solution? * Yes all of our network is encrypted we are a complete Layer 2 Privacy Solution. All of our services are fully confidential. Where is my data stored? * In the our secure Zero Knowledge Proof data center under Swiss Data Protection Laws. When are you open? * Mon-Fri 8AM-8PM, but you can contact us via opening a support ticket and we will respond swiftly. Do you deal with non High Net Worth Individuals? * Yes but only digital services, for any real world services such as Discreet Custodian, Wealth Management you will need to be a High Net Worth Indiviudal, Foundation, Family Office or Corporation. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bit-bank.io/faq/frequently-asked-questions.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.